User invite emails not delivering — spam folder checked

Question

I have confirmed that user invitation emails are not being delivered to recipients' inboxes. I have verified the following:

The email addresses are valid and properly formatted
Recipients have checked spam/junk folders — no emails present
Our corporate mail gateway shows no rejected or quarantined messages from FieldPulse
Invitations sent to addresses within our domain and external domains (Gmail, Outlook 365) are equally affected

This issue began on 2026-04-11. Prior to this date, invitations were delivered successfully. I can reproduce this consistently across multiple attempts.

Our organization has 47 pending invites that must be sent before the end of this week. I require either a resolution or a manual workaround to generate invitation links directly.

Account ID: FP-ENT-2847-8812

Please advise on next steps.

Eli Torres (Staff) · Accepted Answer

yeah this one tripped me up too when I first looked at it — the bulk action is actually hidden unless you select at least one user try this: go to pending invites check the box next to one user (anyone) a toolbar appears at the top with 'Resend' and 'Delete' options now check the master checkbox in the header row to select all 47 hit Resend the UX isn't great here, we should probably surface those actions always-visible. I've flagged it with the design team. if that doesn't work for some reason, I can generate the invites via API and send you a CSV with direct invitation links — just ping me here

Priya Nair (Staff) · Answer

Hi Anita, happy to help investigate this with you! I have checked our email delivery logs for your account and I do see a spike in soft bounces starting April 11th. It appears our primary sending domain was temporarily flagged by one major provider. Our operations team rotated to a secondary sending domain at 09:15 UTC today. Can you please attempt one new invitation and confirm receipt? If successful, I will provide instructions for resending the 47 pending invites in bulk. Settings > Team Members > Pending Invites > Resend Please let me know the results and I will proceed accordingly.