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Recently Updated Articles
Audit Log Not Capturing Bulk Edits
Summary: Bulk edit operations performed via the web application are not being recorded in the Audit Log , creating compliance gaps for organizations requiring complete change tracking. Symptoms The following bulk actions currently bypass audit trail…
Role Permission Changes Not Taking Effect Immediately
Hi there! Happy to help with this one — it's a common point of confusion. Summary: After updating a user's role or permissions in Account Settings > Users & Roles , the changes may not appear to take effect immediately for that user. Symptoms User still…
SSO Login Failing for Newly Provisioned Users
Summary: SAML authentication fails for users created within the last hour due to directory sync lag between the identity provider and FieldPulse. Symptoms Newly provisioned users receive "Authentication failed" or "User not found" errors when attempting…
Label Printer Not Detected After System Update
We've seen this hit several teams after recent Windows updates. Zebra label printers (ZD410, ZD420, GX420d) suddenly vanish from Windows device manager or show as "Unknown Device." Here's what works. What You'll See Printer absent from Windows…
Barcode Scanner Disconnecting Intermittently via Bluetooth
Pro tip: if your Bluetooth scanner keeps dropping out in the field, it's almost never the scanner itself — it's your phone trying to be helpful by saving battery. What you're seeing Scanner pairs fine, works for 10–20 minutes, then suddenly stops…
Most Helpful Articles
Arrival Notification Sent Before Technician Departs
Summary: Customers receive "Technician is on the way" or "Technician has arrived" notifications while the technician is still en route or has not yet departed, caused by GPS accuracy drift triggering geofence boundaries prematurely. Symptoms Customer…
Barcode Scanner Not Working on Android Devices
Summary: Built-in barcode scanning fails on Android due to camera permission handling changes in Android 14. Hey folks — ran into this one last week and figured I'd share what we found. If you're using Android devices for inventory scanning and the…
Data Loss After Offline Session — Cause and Resolution
Summary Critical data loss occurs when offline sessions exceed 72 hours without successful sync. Symptoms Technicians working in areas with limited connectivity may notice that work orders completed offline appear to save successfully, but upon…
Workaround: Manual Sync for Stale Mobile Data
Hi there! Happy to help with this workaround for when your mobile app isn't showing the latest work order data. Summary: Force a manual sync when automatic background sync fails to refresh your work order list. Symptoms Work orders you've completed…
Drag-and-Drop Scheduling Not Working in Chrome
Hi there! We've identified an issue affecting drag-and-drop scheduling in the FieldPulse web app when using Google Chrome version 118 or later. Summary Technicians and jobs cannot be dragged to new time slots or assigned via the dispatch board in…
