• Barcode Scanner Not Working on Android Devices

    Summary: Built-in barcode scanning fails on Android due to camera permission handling changes in Android 14. Hey folks — ran into this one last week and figured I'd share what we found. If you're using…
  • Duplicate Inventory Items Created During Import

    Hi there! Happy to help you resolve this frustrating import issue. When you're seeing duplicate inventory items after a CSV import, it's almost always due to case sensitivity in SKU matching — let me walk…
  • Inventory Count Not Updating After Job Completion

    Hey there! Happy to help with this one. I know how frustrating it is when your inventory numbers don't reflect what your techs actually used in the field — especially when you're trying to keep accurate…
  • Low-Stock Alert Not Triggering at Correct Threshold

    Hi there — Daniel here from Professional Services. I've worked through this particular issue with a number of teams who are tracking fractional inventory quantities, and I wanted to share what I've learned…
  • Part Reservation Not Being Released After Job Cancellation

    Summary: Reserved parts remain unavailable after job cancellation due to missing reservation release trigger. Symptoms After a work order is cancelled or deleted, parts that were reserved for that…