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User invite emails not delivering — spam folder checked

Anita Sharma

I have confirmed that user invitation emails are not being delivered to recipients' inboxes. I have verified the following:

  1. The email addresses are valid and properly formatted
  2. Recipients have checked spam/junk folders — no emails present
  3. Our corporate mail gateway shows no rejected or quarantined messages from FieldPulse
  4. Invitations sent to addresses within our domain and external domains (Gmail, Outlook 365) are equally affected

This issue began on 2026-04-11. Prior to this date, invitations were delivered successfully. I can reproduce this consistently across multiple attempts.

Our organization has 47 pending invites that must be sent before the end of this week. I require either a resolution or a manual workaround to generate invitation links directly.

Account ID: FP-ENT-2847-8812

Please advise on next steps.

  • 0

    Hi Anita, happy to help investigate this with you!

    I have checked our email delivery logs for your account and I do see a spike in soft bounces starting April 11th. It appears our primary sending domain was temporarily flagged by one major provider. Our operations team rotated to a secondary sending domain at 09:15 UTC today.

    Can you please attempt one new invitation and confirm receipt? If successful, I will provide instructions for resending the 47 pending invites in bulk.

    Settings > Team Members > Pending Invites > Resend

    Please let me know the results and I will proceed accordingly.

  • 0

    I have confirmed that a test invitation sent at 12:02 UTC was delivered successfully to both internal and external recipients.

    However, when I navigate to Settings > Team Members > Pending Invites, I do not see a bulk resend option. I can only resend individually, which is not operationally feasible for 47 pending invitations.

    Please provide the bulk resend procedure or escalate for API-based generation of invitation links.

  • 0 in reply to Anita Sharma

    yeah this one tripped me up too when I first looked at it — the bulk action is actually hidden unless you select at least one user

    try this:

    1. go to pending invites
    2. check the box next to one user (anyone)
    3. a toolbar appears at the top with 'Resend' and 'Delete' options
    4. now check the master checkbox in the header row to select all 47
    5. hit Resend

    the UX isn't great here, we should probably surface those actions always-visible. I've flagged it with the design team.

    if that doesn't work for some reason, I can generate the invites via API and send you a CSV with direct invitation links — just ping me here

  • 0 in reply to Anita Sharma

    I have confirmed that the bulk resend option appears after selecting at least one user. I have successfully resent all 47 pending invitations.

    47/47 delivered successfully as verified by recipient confirmation.

    I will note this UI pattern for our internal documentation. Thank you for the rapid resolution.

  • 0

    same thing happened to us last month... email just stopped working for 3 days, then fixed itself

    we never got an explanation. might want to ask for root cause on your ticket so it doesn't happen again during your rollout