How do I block off time when a technician is unavailable?

Question

Hey quick question — one of my techs is going on vacation next week and I need to block his calendar so dispatch doesn't accidentally assign him jobs. I looked in the technician settings but couldn't find anything obvious.

Is there a way to mark someone unavailable for a date range? We used to do this with Outlook calendar blocks in our old system

Thanks!

Sylvia Chen · Accepted Answer

Go to Scheduling > Technician Availability Click the technician's name Select the date range Set status to Unavailable or PTO Jobs won't auto-assign to them during those dates. Existing assigned jobs stay put — you'll need to reassign those manually.

Ray DeLuca · Answer

Or just create a fake work order called "VACATION" and assign it to them... not elegant but it works and shows up on the dispatch board so everyone sees it. We've done this for years. The proper way Sylvia mentioned is probably better though.