So basically I asked about this in another thread but wanted to clarify bc I'm trying to get our whole team sorted before we roll this out next week. We've got guys on iPhones and a couple guys with iPad Minis we want to use for the bigger screen when getting customer signatures.
The question is — are there any actual differences in how signature capture works between phone and tablet? Like does the tablet version have more features or is it literally the same thing just bigger? And does orientation matter? One of my guys said he tried it in landscape and the signature box looked weird but idk if that was user error or what.
Also side note if anyone's got a preferred stylus that actually works with FieldPulse on iPad lmk, we've tried like three and they're all kinda janky.
Thanks!
in my experience the "customers prefer tablet" thing is overstated. i've had customers refuse to sign on anything that's not their own phone — privacy concerns, they say some company is gonna steal their signature data.
we keep one of those cheap phone-based readers as backup. square reader knockoff, like $20. not integrated or anything but when someone's spooked by the tablet option it saves the job.
just saying — don't assume bigger screen = better for every customer. field test it with your actual clientele before you buy a bunch of ipads
in my experience the "customers prefer tablet" thing is overstated. i've had customers refuse to sign on anything that's not their own phone — privacy concerns, they say some company is gonna steal their signature data.
we keep one of those cheap phone-based readers as backup. square reader knockoff, like $20. not integrated or anything but when someone's spooked by the tablet option it saves the job.
just saying — don't assume bigger screen = better for every customer. field test it with your actual clientele before you buy a bunch of ipads
