So basically I asked about this in another thread but wanted to clarify bc I'm trying to get our whole team sorted before we roll this out next week. We've got guys on iPhones and a couple guys with iPad Minis we want to use for the bigger screen when getting customer signatures.
The question is — are there any actual differences in how signature capture works between phone and tablet? Like does the tablet version have more features or is it literally the same thing just bigger? And does orientation matter? One of my guys said he tried it in landscape and the signature box looked weird but idk if that was user error or what.
Also side note if anyone's got a preferred stylus that actually works with FieldPulse on iPad lmk, we've tried like three and they're all kinda janky.
Thanks!
Great question, Connor!
To confirm what Josh and Tyler shared — the signature capture feature is indeed functionally identical across phone and tablet. The canvas adapts responsively to screen dimensions, so no features are exclusive to either device type.
**Quick clarification on orientation:** This is a known constraint. The signature canvas is optimized for portrait orientation on all devices. When rotation lock forces landscape, the canvas doesn't reflow properly, which can result in the compression effect Josh described. We're tracking this internally but don't have a timeline for landscape optimization yet.
**For your rollout:** I'd recommend standardizing on portrait orientation for signature capture regardless of device. If you need guidance on mobile best practices, this article covers photo and signature capture in detail.
Happy to help if anything else comes up as you roll this out!
Great question, Connor!
To confirm what Josh and Tyler shared — the signature capture feature is indeed functionally identical across phone and tablet. The canvas adapts responsively to screen dimensions, so no features are exclusive to either device type.
**Quick clarification on orientation:** This is a known constraint. The signature canvas is optimized for portrait orientation on all devices. When rotation lock forces landscape, the canvas doesn't reflow properly, which can result in the compression effect Josh described. We're tracking this internally but don't have a timeline for landscape optimization yet.
**For your rollout:** I'd recommend standardizing on portrait orientation for signature capture regardless of device. If you need guidance on mobile best practices, this article covers photo and signature capture in detail.
Happy to help if anything else comes up as you roll this out!
