Hi everyone! Our team started noticing this morning that customers are getting **two identical SMS messages** for every notification we send out — arrival alerts, job completion, everything. It's causing some confusion and a few annoyed customers calling back to ask why we spammed them. We haven't changed anything on our end that I know of. Is this a known bug? We're on the standard plan and using the default SMS templates. Thanks so much for any insight — really appreciate it!
Update: Fix has been deployed and we've confirmed SMS delivery is back to normal. You can safely re-enable customer notifications now. Please let me know if you see any continued issues!
Confirmed working on our end — turned notifications back on and tested with a couple jobs, customers are only getting one message now. Thanks so much for the quick turnaround! Really appreciate the help!
Confirmed working on our end — turned notifications back on and tested with a couple jobs, customers are only getting one message now. Thanks so much for the quick turnaround! Really appreciate the help!
