We're seeing parts quantities that don't match between the mobile app and web dashboard. Tech shows 3 units on his phone, web shows 5. Which one's right? And is this normal or a bug?
Happened twice this week. First time cost us a callback.
Yeah this one tripped me up too when I first looked at it — the sync protocol doesn't do server-side conflict detection for inventory, only for work orders. So you get these "split brain" states where both clients think they're right.
Workaround that might help: enable Real-time Inventory in Account Settings → Inventory. It burns more battery but forces a sync check every 60 seconds when the app is foregrounded. Not perfect but reduces the window.
The real fix needs server-side conflict resolution, which I know is on the backlog but no ETA I can share. I'd open a support ticket with Rachel's repro steps — having a clear bug report from a customer helps prioritize.
Yeah this one tripped me up too when I first looked at it — the sync protocol doesn't do server-side conflict detection for inventory, only for work orders. So you get these "split brain" states where both clients think they're right.
Workaround that might help: enable Real-time Inventory in Account Settings → Inventory. It burns more battery but forces a sync check every 60 seconds when the app is foregrounded. Not perfect but reduces the window.
The real fix needs server-side conflict resolution, which I know is on the backlog but no ETA I can share. I'd open a support ticket with Rachel's repro steps — having a clear bug report from a customer helps prioritize.
