We're seeing parts quantities that don't match between the mobile app and web dashboard. Tech shows 3 units on his phone, web shows 5. Which one's right? And is this normal or a bug?
Happened twice this week. First time cost us a callback.
In my experience the web is usually right. Mobile caches aggressively to work offline, so if your tech had spotty signal when the part got updated, his phone might be showing old data.
Had this happen last month. Told my guys to always hit sync before they start pulling parts for a job. Solved most of it.
That's not acceptable. My techs shouldn't have to remember to manually sync to get accurate inventory. This is a system problem, not a user training problem.
That's not acceptable. My techs shouldn't have to remember to manually sync to get accurate inventory. This is a system problem, not a user training problem.
