Change company logo on customer notifications?

Question

Hi everyone! I'm so excited to be posting here — I just started as a Service Coordinator at my company about three weeks ago, and I've been tasked with getting our FieldPulse account set up properly for our team. I've been going through all the settings and trying to make everything look professional for our customers!

So far I've managed to get our technician schedules organized and I've been learning how to dispatch jobs, which has been going pretty well thanks to the help from my supervisor. But now I'm working on the customer-facing side of things, and I realized that when I set up a test customer notification (I sent one to my personal phone to see what it looks like), it has the FieldPulse logo at the top instead of our company logo.

I was wondering if there's a way to change that? I looked through the settings menu but I might have missed it — there are so many options! I want our customers to see our branding when they get the SMS and email notifications about their appointments, not the FieldPulse branding. It would look so much more professional that way, and I think it would help our customers recognize us immediately.

Has anyone done this before? Is it even possible? I'm not sure if this is something that requires a certain type of account or if it's available for everyone. Any help would be so appreciated! Thank you so much in advance!!!

Priya Nair (Staff) · Accepted Answer

Hi Brianna! Happy to help — and welcome to the community!

Yes, you can absolutely customize the company logo that appears on customer notifications. Here's how to upload your logo:

Navigate to Settings → Company Profile
Under the Branding section, click Upload Logo
Select your logo file (PNG or JPG, recommended size 400x100 pixels)
Click Save Changes

The logo will appear on email notifications immediately. For SMS notifications, the logo appears as a small thumbnail in rich message previews on supported devices — though not all carriers support this.

One thing to note: there is also a White-Label option under Settings → Notifications → Advanced that removes "Powered by FieldPulse" from the footer entirely. This requires Manager or Admin permissions to enable.

If you do not see the Branding section, your account may need a permissions adjustment — let me know and I can help troubleshoot further!

Gwen Albright · Answer

Just to add — make sure your logo has a transparent background if possible! I learned this the hard way when ours had a white box around it in dark mode email clients. PNG with transparency works best. Also, pro tip: test the notification on both iPhone and Android if you can. The preview rendering is slightly different between them and you want to make sure it looks good everywhere.

Josh Mercer · Answer

Another thing — if you have multiple service brands under one FieldPulse account (like we do for our commercial vs residential divisions), you can actually set different logos per service type. It's under the service type settings, not the main company profile. Took me forever to find that. Pro tip: Keep a high-res version (800x200) saved somewhere too. The system downsizes it automatically, but having the larger original helps if they ever update the recommended dimensions.