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Push notifications not working on Android — any fixes?

Sam Kowalski

hey so none of my guys are getting push notifications on their android phones. they just stopped working last week out of nowhere. i checked settings and everything looks fine on our end but nada. anyone else dealing with this or found a fix? running galaxy s23s mostly if that matters

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    Yeah this is a known thing. Samsung pushed an update that messed with background notification handling for a bunch of apps. Pro tip: don't just check the app notification settings — you need to dig into **Battery** > **Background usage limits** and make sure FieldPulse isn't set to "Restricted." The One UI 6.1 update changed the default for some apps.

    Also worth checking **Settings** > **Apps** > **FieldPulse** > **Mobile data** and confirm "Allow background data usage" is still on. Samsung's been aggressive about "optimizing" this stuff lately.

    I've got three teams on mixed Android devices and this fixed it for the Samsungs. Pixel might be different — they handle doze mode their own way.

  • 0 in reply to Josh Mercer

    awesome that worked for most of my guys thanks! still got 2 pixels that are stubborn tho anyone know the pixel fix

  • 0 in reply to Sam Kowalski

    Hi Sam! Happy to help with those Pixel devices. This is indeed related to a recent Android update affecting how apps run in the background.

    For Pixel devices, please check these settings:

    1. Open Settings > Apps > FieldPulse > Battery
    2. Set to Unrestricted (not "Optimized")
    3. Go back to Notifications and ensure All FieldPulse notifications are toggled on
    4. Finally, check Digital Wellbeing & parental controls > Focus mode — sometimes this gets enabled accidentally and blocks work apps

    If you're still not seeing notifications after this, try logging out and back into the mobile app — this refreshes the device token.

    We're also tracking this issue in our known issues article: Push Notifications Not Arriving on Android. Let me know if the Pixel steps don't resolve it!

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  • 0 in reply to Sam Kowalski

    Hi Sam! Happy to help with those Pixel devices. This is indeed related to a recent Android update affecting how apps run in the background.

    For Pixel devices, please check these settings:

    1. Open Settings > Apps > FieldPulse > Battery
    2. Set to Unrestricted (not "Optimized")
    3. Go back to Notifications and ensure All FieldPulse notifications are toggled on
    4. Finally, check Digital Wellbeing & parental controls > Focus mode — sometimes this gets enabled accidentally and blocks work apps

    If you're still not seeing notifications after this, try logging out and back into the mobile app — this refreshes the device token.

    We're also tracking this issue in our known issues article: Push Notifications Not Arriving on Android. Let me know if the Pixel steps don't resolve it!

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