How often do your techs update job status in real time vs. end of day?

Another way to think about it: real-time updates aren't for the technicians, they're for the next customer waiting and the dispatcher managing exceptions.

That said, "real-time" doesn't mean "constant." We trained our team on three touch points:

1. En route (so customer knows)
2. On-site started (so dispatch knows clock is running)
3. Complete with notes (so next tech or billing isn't blocked)

Anything more frequent is optional based on job complexity. Our completion rates went up when we stopped demanding updates every 15 minutes.

what about jobs that run long and blow up the afternoon schedule. thats when i need to know

i dont need updates on routine stuff but if youre 90 min into a 45 min job i need a heads up before im calling the next customer with bad news

what about jobs that run long and blow up the afternoon schedule. thats when i need to know

i dont need updates on routine stuff but if youre 90 min into a 45 min job i need a heads up before im calling the next customer with bad news

Pro tip: set up a custom status for "Running Long" or "Scope Increased." We have our guys use that instead of just staying on "In Progress" forever. Gives dispatch visibility without requiring an essay.

Takes two taps in the app. My guys actually use it because it's faster than fielding three phone calls asking where they are.

thats smart. didnt know you could do custom statuses gonna look into it