We're getting ready to roll FieldPulse out to our 12-person field team, and honestly, I'm bracing for some pushback. A few of our senior technicians have been vocal about not wanting to learn another system — they know their current workflow (paper dispatch sheets and Google Calendar) and see no reason to change.
I've read the migration guide and the general rollout tips, but I'm hoping to hear from folks who've actually navigated this. What actually worked to get resistant team members on board? Did you find certain training approaches more effective than others? Any mistakes you'd avoid if you did it again?
Our team is split between tech-savvy younger techs and a few veterans who are excellent at their jobs but skeptical of anything that feels like extra overhead. I want to set them up for success without creating resentment.
