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Best way to reduce missed or late appointments?

Brandon Okafor

We're bleeding customers because of late arrivals. My team runs 12 techs across a metro area with 30-45 min travel times, and we're running 15-20 minutes late on roughly 30% of appointments.

Scheduling gives 2-hour windows but customers still complain. We've tried padding drive time but then we're underutilized.

What actually works? Specific FieldPulse features or process changes. Need something we can implement this week.

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  • Still having issues with notifications not firing reliably. This ticket says it's fixed but we're seeing 10-15 min delays on SMS.

    Makes the "text when 15 min out" approach useless if the text shows up after arrival.

  • in reply to Mike Dolan

    Hi Mike — happy to help! The fix in ts-027 addressed a specific queue delay that was affecting bulk sends. If you're still seeing delays, I'd like to confirm a few details:

    1. Are the delays consistent across all carriers or specific ones?
    2. Are you using the default notification template or custom copy?
    3. What time of day are you seeing this — morning rush, throughout, or random?

    Feel free to open a ticket with those details and we can dig in. Want to make sure we get this sorted for you.

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  • in reply to Mike Dolan

    Hi Mike — happy to help! The fix in ts-027 addressed a specific queue delay that was affecting bulk sends. If you're still seeing delays, I'd like to confirm a few details:

    1. Are the delays consistent across all carriers or specific ones?
    2. Are you using the default notification template or custom copy?
    3. What time of day are you seeing this — morning rush, throughout, or random?

    Feel free to open a ticket with those details and we can dig in. Want to make sure we get this sorted for you.

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