Been using FieldPulse for about three years now, and I'm curious what features other people slept on initially that are now part of your daily workflow.
For me, it was technician notes templates. I thought they were just boilerplate fluff when we first set up the system. Pro tip: set up templates for common job types with pre-filled diagnostic checklists and customer communication language. Saves me 10-15 minutes per job, and my notes are actually consistent enough that the office doesn't call me asking what I meant by "fixed the thing."
Also didn't think I'd use photo requirements on checklists until we had a dispute over whether a disconnect was properly labeled. Now I document everything, and it's saved us twice on warranty calls.
What about you all? What'd you overlook that turned out to be essential?
