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Which FieldPulse report do you rely on most?

Art Kowalczyk

Been using FieldPulse for about 4 years now, mostly as a tech but I help our office manager pull reports when she's swamped. Honestly I ignore most of the fancy dashboards — too much noise.

The one I actually check myself is the Technician Performance Summary. Not because I care about rankings, but I use it to see my callback rate vs. the other guys. In my experience, if you're not tracking that number, problems creep up on you. Customers don't call back about good work.

Curious what everyone else actually uses day-to-day. Not what you *should* use — what you actually open.

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  • ok so basically i got into this because i was trying to figure out why my times always looked weird on the payroll report and then i started poking around and found the technician hours breakdown which is actually pretty cool because you can see your travel time vs job time and like basically what i did was i showed this to my manager and we realized i was getting routed to jobs that were way too far apart so my travel was eating my day and now they cluster my stops better so im making more per hour which is the whole point right anyway yeah the hours breakdown is what i check now

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  • ok so basically i got into this because i was trying to figure out why my times always looked weird on the payroll report and then i started poking around and found the technician hours breakdown which is actually pretty cool because you can see your travel time vs job time and like basically what i did was i showed this to my manager and we realized i was getting routed to jobs that were way too far apart so my travel was eating my day and now they cluster my stops better so im making more per hour which is the whole point right anyway yeah the hours breakdown is what i check now

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