Hi there! Happy to help with this workaround for when your mobile app isn't showing the latest work order data.
Summary: Force a manual sync when automatic background sync fails to refresh your work order list.
Symptoms
- Work orders you've completed still showing as "In Progress"
- New assignments from dispatch not appearing in your list
- Changes made by other technicians not visible
- Last sync timestamp shows hours ago despite active connection
Resolution Steps
- Open the FieldPulse mobile app and navigate to your Work Orders list
- Pull down on the list with your finger to trigger the refresh gesture (you'll see a spinning indicator)
- Hold for 3–5 seconds until the "Syncing..." banner appears at the top
- Wait for the sync to complete — do not close the app or switch apps during this time
- Verify the Last updated timestamp has refreshed
If Pull-to-Refresh Doesn't Work
- Tap your Profile icon (bottom right)
- Select Settings → Sync & Data
- Tap Force Full Sync
- Confirm when prompted — this may take 1–2 minutes for large datasets
Important Notes
This workaround addresses the sync gap but doesn't prevent it from recurring. The engineering team is investigating root causes in versions 3.2.0–3.2.3. We'll update this article when a permanent fix is released.
If you find yourself needing this workaround more than twice daily, please check our discussion on mobile app consistency or reach out to support with your device details.
