Resetting a Team Member's Password
Hi there! Happy to help you get your team back into their accounts quickly. Whether you're an admin helping someone else or a user locked out of your own account, here's what you need to know.
For Administrators: Resetting a Team Member's Password
As an admin with User Management permissions, you can reset passwords directly from the web app:
- Navigate to Settings → Team Members
- Find the user in the list and click their name
- Click the Reset Password button in the top right
- Choose one of two options:
- Send reset email: The user receives a secure link to create their own password (recommended)
- Set temporary password: You create a password the user must change on first login
- Click Confirm
Important: If you set a temporary password, share it securely — do not send it via email or chat.
For Users: Resetting Your Own Password
If you can't log in:
- On the login screen, click Forgot password?
- Enter your email address and click Send reset link
- Check your inbox for an email from FieldPulse (sender: noreply@fieldpulse.com)
- Click the link and create a new password that meets your organization's requirements
Reset links expire after 24 hours. If the link expired, just request a new one.
Reset Not Working? Check These Common Issues
| Issue | What to Check |
|---|---|
| No reset email received | Check spam/junk folders; confirm email address is correct; ask admin to verify the account email on file |
| "Invalid or expired link" error | Link is valid for 24 hours only; request a fresh reset |
| Can't use previous password | FieldPulse requires unique passwords; try something completely different |
| Reset button grayed out | Your admin role may not include User Management permissions; contact your account owner |
Security Notes
- Password resets are logged in the Audit Log — admins can see who initiated resets and when
- After any reset, the user is logged out of all active sessions on all devices
- If your organization uses Single Sign-On (SSO), password resets are handled through your identity provider instead
See Also
- Enabling Two-Factor Authentication
- Managing User Roles and Permissions
- Inviting Team Members and Setting Roles