https://verint14-pre-04.socialedgeconsulting.io/product-y/An area for all things product y related with a built-in call deflection center. en-US14.0.0.622 14https://verint14-pre-04.socialedgeconsulting.io/product-y/f/helpdesk/30/multifunctional-parts/197Thu, 30 Nov 2023 17:10:00 GMTforumreply:197This is interesting, I have not seen this issue before. I would recommend creating a ticket within our ticketing systemhttps://verint14-pre-04.socialedgeconsulting.io/product-y/m/resources/63Thu, 30 Nov 2023 17:09:00 GMTfile:63https://verint14-pre-04.socialedgeconsulting.io/product-y/m/resources/62Thu, 30 Nov 2023 17:09:00 GMTfile:62https://verint14-pre-04.socialedgeconsulting.io/product-y/f/helpdesk/58/attention-looking-for-assistance-with-my-code-for-part-531Tue, 07 Feb 2023 16:06:00 GMTforum:58Hello - I am looking for some assistance with my code for Part 531 - it keeps throwing errorsDX5763https://verint14-pre-04.socialedgeconsulting.io/product-y/f/helpdesk/53/having-trouble-with-parts-dx5763-code/189Tue, 24 Jan 2023 15:59:00 GMTforumreply:189Thank you Sara Collinshttps://verint14-pre-04.socialedgeconsulting.io/product-y/f/helpdesk/54/errors-thrown-with-dx5763-codeTue, 24 Jan 2023 03:07:00 GMTforum:54The following code I have for part DX5763 is causing errors - looking for any help or suggestions - thank you!DX5763https://verint14-pre-04.socialedgeconsulting.io/product-y/f/helpdesk/53/having-trouble-with-parts-dx5763-code/188Tue, 24 Jan 2023 03:01:00 GMTforumreply:188Hi James Jordan - it looks like there might be something wrong with the line beginning with the for statement - please double-check. Thank you!https://verint14-pre-04.socialedgeconsulting.io/product-y/f/helpdesk/53/having-trouble-with-parts-dx5763-codeTue, 24 Jan 2023 03:00:00 GMTforum:53The following code I have for part DX5763 is causing errors - looking for any help or suggestions - thank you!supportDX5763https://verint14-pre-04.socialedgeconsulting.io/product-y/p/call-deflection-dashboardWed, 27 Jul 2022 14:18:00 GMTpage:https://verint14-pre-04.socialedgeconsulting.io/product-y/p/submitted-ticketWed, 27 Jul 2022 14:17:00 GMTpage:https://verint14-pre-04.socialedgeconsulting.io/product-y/f/helpdesk/40/pin-8-and-10-of-dx5763-have-different-functions-in-data-sheet-and-mcad-model/179Wed, 27 Jul 2022 14:16:00 GMTforumreply:179Thank you for all of your help!https://verint14-pre-04.socialedgeconsulting.io/product-y/f/helpdesk/40/pin-8-and-10-of-dx5763-have-different-functions-in-data-sheet-and-mcad-modelWed, 27 Jul 2022 14:13:00 GMTforum:40Verified Answer via Simply Ticketing System Hi, You are seeing this issue as a result of some machine issues. Please be sure to clear all cache and then try to reconnect the parts and it should work successfully. Ticket History I have cleared my cache and now this issue seems to be resolved. James Jordan Thank you James, looking forward to your update. Kathy Manix Hi All, The serial number is SX576D3 And Kathy, regarding your question I have not cleared my cache recently. I will go ahead and do that now and post my results here James Jordan I agree Jane. We should definitely look at that but I would also be curious to know if James has cleared his cache. Kathy Manix This may be a result of an outdated MCAD, I will have to verify. What version MCAD do you have? If you could provide the serial # Jane Kratz Original Request Hi All, I am having trouble with the pins associated with DX5763 as they have different functions in the data sheet and the MCAD model. Category: Datasheet/Specs Product Number: DX5763 Pin 8 and 10 are In+ and In- as per data sheet. But the MCAD model has Pin 10 as In - and Pin 8 as In+DX5763pinsspecsdatasheethttps://verint14-pre-04.socialedgeconsulting.io/product-y/p/call-deflection-centerWed, 27 Jul 2022 14:03:00 GMTpage:https://verint14-pre-04.socialedgeconsulting.io/product-y/f/helpdesk/39/pin-8-and-10-of-dx5763-have-different-functions-in-data-sheet-and-mcad-model/177Tue, 26 Jul 2022 18:34:00 GMTforumreply:177Thank you both Sara Collins Although these were both helpful, neither approach fixed my issue. I will create a ticket to see if I can receive further support around this issue.https://verint14-pre-04.socialedgeconsulting.io/product-y/f/helpdesk/39/pin-8-and-10-of-dx5763-have-different-functions-in-data-sheet-and-mcad-model/176Tue, 26 Jul 2022 18:32:00 GMTforumreply:176Hi James Jordan I agree with Sara Collins , otherwise I would double check the compatible pins for the part.https://verint14-pre-04.socialedgeconsulting.io/product-y/f/helpdesk/39/pin-8-and-10-of-dx5763-have-different-functions-in-data-sheet-and-mcad-model/174Tue, 26 Jul 2022 18:04:00 GMTforumreply:174Hi James Jordan did you try checking the Spark connector in the MCAD model? I feel that this has happened recently to another colleague with this exact parthttps://verint14-pre-04.socialedgeconsulting.io/product-y/f/helpdesk/39/pin-8-and-10-of-dx5763-have-different-functions-in-data-sheet-and-mcad-modelTue, 26 Jul 2022 18:02:00 GMTforum:39Hi All, I am having trouble with the pins associated with DX5763 as they have different functions in the data sheet and the MCAD model. Category: Datasheet/Specs Product Number: DX5763 Pin 8 and 10 are In+ and In- as per data sheet. But the MCAD model has Pin 10 as In - and Pin 8 as In+DX5763pinsspecsdatasheethttps://verint14-pre-04.socialedgeconsulting.io/product-y/f/helpdesk/31/product-error-message-with-product-he3474/120Tue, 05 Jul 2022 15:28:00 GMTforumreply:120Reply from ticketing system: Tbdhttps://verint14-pre-04.socialedgeconsulting.io/product-y/f/helpdesk/32/pin-8-and-10-of-dx5763-have-different-functions-in-data-sheet-and-mcad-modelFri, 01 Jul 2022 15:53:00 GMTforum:32Hi All, I am having trouble with the pins associated with DX5763 as they have different functions in the data sheet and the MCAD model. Category: Datasheet/Specs Product Number: DX5763 Pin 8 and 10 are In+ and In- as per data sheet. But the MCAD model has Pin 10 as In - and Pin 8 as In +DX5763pinsspecsdatasheethttps://verint14-pre-04.socialedgeconsulting.io/product-y/f/helpdesk/31/product-error-message-with-product-he3474Fri, 01 Jul 2022 15:50:00 GMTforum:31Hi All, I keep receiving an error message when trying to connect my product y. I have emailed the support account with screenshots and resources of those errors. Any help is appreciated