Year in Review: What We Shipped and What's Coming

RE: Year in Review: What We Shipped and What's Coming

Carla Jimenez (Staff) — Tue, 21 Apr 2026 09:20:00 GMT

Josh, thank you for sharing that — we love hearing when features translate to real outcomes in the field.

For anyone considering the Customer Portal beta, we want to make sure you are set up for success. The onboarding process includes a guided setup call, and we have seen the best adoption when customers involve their client-facing teams early.

If you would like to discuss whether the portal makes sense for your client base, feel free to reach out directly. We are here to help you think through the rollout.

RE: Year in Review: What We Shipped and What's Coming

Josh Mercer — Mon, 20 Apr 2026 18:45:00 GMT

Pro tip for anyone still on 3.1: the offline improvements in 3.3 are worth the upgrade alone. We run crews in rural areas with spotty coverage and it has eliminated most of the sync headaches we used to see.

Also, the photo annotation tools have cut down on callbacks since techs can mark exactly what they are looking at. Small feature, big impact.

RE: Year in Review: What We Shipped and What's Coming

Keiko Tanaka — Mon, 20 Apr 2026 14:30:00 GMT

Strong recap. The offline-first commitment is particularly relevant for our distributed teams.

On AI-powered dispatch: what guardrails are you considering for automated assignment? We will need transparency into decision logic before rolling this out at scale.