/product-fieldpulse/b/product-news/posts/new-sla-breach-alerts-and-escalation-rulesNew in FieldPulse 3.2: Proactive SLA Management Service level agreements are only as good as your ability to monitor them. Starting today, FieldPulse includes configurable SLA breach alerts and automated escalation rules to help operations teams inten-US14.0.0.622 14https://verint14-pre-04.socialedgeconsulting.io/product-fieldpulse/b/product-news/posts/new-sla-breach-alerts-and-escalation-rulesWed, 21 Jan 2026 09:15:00 GMT8b284987-1742-4334-b46e-a87f95f7e2b3Keiko Tanaka1<p>Does the escalation logic respect time zones for distributed teams? Our dispatch operates across three regions and we need to ensure 6 PM in each locale is handled correctly.</p><img src="https://verint14-pre-04.socialedgeconsulting.io/aggbug?PostID=69^AppID=21^AppType=Weblog^ContentType=0" width="1" height="1">